TERMS OF SERVICE

OVERVIEW

This website is operated by Fleurs de Sierra. Throughout the site, the terms “we,” “us,” and “our” refer to Fleurs de Sierra.

Fleurs de Sierra offers this website, including all information, products, services, and tools available through this site, to you conditioned upon your acceptance of these Terms of Service and any additional policies referenced on our website.

By visiting our website and/or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Refund Policy, and any other policies posted on our website.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

1. ORDERS & PAYMENT

By placing an order with Fleurs de Sierra, you agree that all information you provide, including your name, email address, phone number, billing information, delivery address, recipient information, and requested delivery date, is accurate and complete.

All orders are subject to availability and acceptance. We reserve the right to decline or cancel an order when necessary, including due to flower availability, delivery limitations, pricing errors, suspected fraud, or circumstances outside our reasonable control.

Payment must be successfully processed before an order is confirmed.

2. FLOWERS & PRODUCT VARIATIONS

Flowers are natural, seasonal products. Because of this, no two arrangements will be exactly identical.

Photos displayed on our website and social media are intended to represent the overall style, size, color palette, and aesthetic of an arrangement. Exact flower varieties, shades, greenery, shape, and appearance may vary depending on seasonality and availability.

When a particular flower or product is unavailable, Fleurs de Sierra reserves the right to make substitutions with flowers or materials of similar style, quality, and value while maintaining the overall look and feel of the arrangement as closely as reasonably possible.

Natural variations in petals, stems, color, size, and shape are not considered defects.

Colors may also appear differently depending on lighting, photography, and the customer's screen or device.

3. PRICING

All prices are displayed at the price applicable when an order is placed and are subject to change without notice.

Applicable taxes, delivery fees, and other charges may be added at checkout.

If a pricing or product-description error occurs, we reserve the right to correct the error and, when appropriate, cancel and refund an affected order.

4. LOCAL DELIVERY

Customers are responsible for providing a complete and accurate delivery address and recipient information.

Delivery times are estimates unless we have expressly agreed in writing to a specific guaranteed delivery time. Circumstances such as traffic, weather, access restrictions, recipient availability, and other events outside our reasonable control may affect delivery timing.

If the recipient is unavailable, we may, when reasonably safe and appropriate, leave the arrangement in a secure location at the delivery address or with an authorized person such as a receptionist, concierge, front desk, or doorman.

Once an arrangement has been successfully delivered to the address provided, responsibility for the arrangement passes to the customer and/or recipient.

We are not responsible for theft, damage, weather exposure, heat, pets, mishandling, or other conditions affecting flowers after successful delivery.

If delivery cannot be completed because the customer supplied an incorrect or incomplete address, the recipient cannot be reached, access to the property is unavailable, or another circumstance attributable to the customer prevents delivery, an additional delivery fee may be required to attempt redelivery.

5. PICKUP ORDERS

Customers are responsible for picking up their arrangements at the agreed location and time.

Fresh flowers are perishable. Fleurs de Sierra is not responsible for deterioration or damage resulting from a delayed pickup or improper transportation or care after an arrangement has been picked up.

6. CANCELLATIONS

Because flowers and supplies may be purchased specifically for individual orders, cancellations must be made at least 48 hours before the scheduled delivery or pickup to be eligible for a refund.

Orders cancelled less than 48 hours before the scheduled delivery or pickup are generally non-refundable.

If Fleurs de Sierra must cancel an order and cannot provide a reasonable alternative acceptable to the customer, the amount paid for the cancelled order will be refunded.

7. REFUNDS & RETURNS

Because fresh flowers are perishable and made to order, all sales are final, except as otherwise required by law or provided in this policy.

We do not accept physical returns of floral arrangements.

If an arrangement arrives materially damaged or in an unsatisfactory condition, please contact us within 24 hours of delivery or pickup and provide clear photographs showing the issue.

We will review eligible concerns individually. Depending on the circumstances, we may provide an appropriate replacement, partial or full refund, or store credit.

Refunds or replacements generally will not be provided for:

• Normal variations in flower color, size, shape, or variety
• Approved or reasonably comparable floral substitutions
• Improper flower care
• Damage occurring after successful delivery or pickup
• Incorrect information supplied by the customer
• Missed or inaccessible deliveries attributable to the customer or recipient
• A change of mind after an arrangement has been prepared

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.

8. FLOWER CARE

Fresh flowers have a naturally limited lifespan, and longevity varies significantly by flower variety, environment, temperature, water quality, and care.

We do not guarantee that flowers will remain fresh for a specific number of days.

For best results, recipients should follow any flower-care instructions provided and keep arrangements away from excessive heat, direct sunlight, and other conditions that may shorten their lifespan.

9. CUSTOM ORDERS & SPECIAL REQUESTS

Custom arrangements and special requests are subject to flower availability and our approval.

Inspiration photos may be used as a stylistic reference, but we cannot guarantee an exact recreation because flowers are natural and seasonal products.

Additional terms, deposits, cancellation requirements, or payment schedules may apply to large orders, events, weddings, or other custom floral services. Any such terms communicated and agreed to for those services will apply in addition to these Terms.

10. WEBSITE INFORMATION

We make reasonable efforts to ensure that product descriptions, prices, photographs, and other information on our website are accurate.

However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct errors, update information, modify products, or cancel affected orders when reasonably necessary.

Products, arrangements, and flower varieties may be discontinued or changed at any time.

11. INTELLECTUAL PROPERTY

Unless otherwise indicated, the Fleurs de Sierra name, branding, website content, original floral photographs, graphics, written content, and other original materials are owned by or licensed to Fleurs de Sierra and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, commercially use, or represent our original content as your own without permission, except as otherwise permitted by law.

12. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including Shopify and payment, social-media, or other service providers.

Your use of third-party services may also be governed by the terms and privacy policies of those providers.

Fleurs de Sierra is not responsible for third-party websites or services that we do not control.

13. PRIVACY

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Because our store is hosted through Shopify, Shopify and other service providers may process certain information necessary to operate our website, process transactions, prevent fraud, and provide related services.

Please review our Privacy Policy for additional information.

14. PROHIBITED USES

You may not use our website or services for unlawful, fraudulent, abusive, or malicious purposes or in a manner that violates the rights of Fleurs de Sierra or another person.

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary to address suspected fraud, abuse, unlawful activity, or violations of these Terms.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Fleurs de Sierra will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The current version will be posted on our website with any updates taking effect as provided by applicable law.

Your continued use of our website after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

17. GOVERNING LAW

These Terms of Service are governed by applicable law, including the laws applicable to Fleurs de Sierra's business operations and customers.

Any provision of these Terms found to be invalid or unenforceable will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.

18. CONTACT INFORMATION

Questions about these Terms of Service, an order, delivery, or our policies may be sent to:

Fleurs de Sierra
Email: fleursdesierra@gmail.com