Refund policy

Due to the perishable and made-to-order nature of fresh flowers, all sales are final. We do not accept returns or exchanges once an arrangement has been delivered or picked up.

Because flowers are natural and seasonal products, color, size, shape, and specific flower varieties may vary from the photos shown. When substitutions are necessary, we will do our best to maintain the overall style, color palette, and value of the arrangement.

If your arrangement arrives damaged or in unsatisfactory condition, please contact us within 24 hours of delivery or pickup and include clear photos of the arrangement. Eligible concerns will be reviewed individually, and we may offer a replacement, partial refund, or store credit at our discretion.

Refunds will not be provided for issues resulting from improper care, incorrect delivery information provided by the customer, missed deliveries, or circumstances occurring after successful delivery or pickup.